Like a personal trainer for each agent, BCI's innovative FIT methodology teaches agents how to deliver flawless customer service while holding them accountable for executing it, creating an elite brand standard of service for our clients.  The vigorous FIT training method closely tutors agents into top customer-service shape and then keeps them toned each day, year-round.

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Rather than a KPI, FIT is a KPD (Key Performance Determiner) that dictates agent performance to make exceptional customer service a predetermined outcome.

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BCI has revolutionized call center QA to make it more streamlined, intelligent, and powerful, taking training and performance management to an entirely new level.

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FIT- Flaw Identification Technique.

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